Privacy policy

1. OVERVIEW

At Space N Story, we hold the privacy and security of our clients in the highest regard. This Privacy Policy outlines how your personal information is collected, used, and protected when you visit or make a purchase from our studio (the "Site").

 

2. INFORMATION WE COLLECT

When you commission an artifact or attempt to make a purchase through the Site, we collect certain information required to fulfill your order. This "Order Information" includes your name, billing address, shipping address, payment information (including credit card numbers or UPI details), email address, and phone number.

Additionally, as you browse the Site, we automatically collect specific "Device Information," including data about your web browser, IP address, time zone, and some of the cookies installed on your device, to help us optimize the spatial and visual experience of our website.

 

3. HOW WE USE YOUR INFORMATION

We use the Order Information that we collect strictly to fulfill any orders placed through the Site. This includes:

  • Processing your payment securely.

  • Arranging for the fabrication and shipping of your artifact.

  • Providing you with invoices, order confirmations, and tracking details.

  • Communicating with you regarding your order or any required unboxing verification for damage claims.

  • Screening our orders for potential risk or fraud.

 

4. SHARING YOUR PERSONAL INFORMATION

We only share your Personal Information with trusted third parties to help us operate our studio and fulfill your order.

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We share your shipping details exclusively with our trusted courier partners to ensure the safe delivery of your artifact.

  • We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our legal rights.

 

5. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is necessary for our internal accounting, tax compliance, and order verification processes.

 

6. YOUR RIGHTS

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information provided below.

 

7. CHANGES TO THIS POLICY

We may update this privacy policy from time to time in order to reflect changes to our fabrication practices, studio operations, or for other operational, legal, or regulatory reasons.

 

8. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at: hello.spacenstory@gmail.com